Are you bonded and insured?
We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.
Do you offer deep cleaning?
As far as deep cleanings go, you'll be pleased to know that all of our cleanings are deep cleanings. The only things that are considered additional are inside of the fridge, inside of the oven, and interior windows.
Do I have to be there when the cleaners arrive?
No, you can leave a key for us to get in and we'll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight.
Who's responsible for the supplies?
For offices we bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know. And for Restaurants, bars and commercials they are in charges of the necessary supplies, including paper towels and vacuums.
Security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning professionals to allow access for workmen during the time we are cleaning.
We accept checks or direct deposit from restaurants, barsand offices for daily, weekly or montly cleaning. And We will send an official invoice at the end of the job with the description of the services rendered and hours mentioned as well as how many people were involved, with the rate per hour/per person or a flat rate per day/per person for periodic cleaning needs. (This will be discussed and agreed before beginning of the job).